Question

When closing an interview with a family member, how can you offer to be more helpful to the individual?

A. Advise the individual that he/she can get further information about the procedures in the case from the funeral home.
B. Refer the family member to the police department for all further follow-ups.
C. Advise the family member to send any requests for information in writing and send a check for the customary fee for written documentation.
D. Tell the individual how much you appreciated their help and advise them to telephone your office if they need more assistance.
E. None of the above

Answer 1

The best approach when closing an interview is to thank the individual and offer ongoing support by inviting them to contact your office if further assistance is needed.

Step-by-step explanation:

When closing an interview with a family member, the best way to offer further assistance is by letting them know they are welcome to reach out if they need more help. A considerate and professional approach would be to say something along the lines of, “Thank you so much for your time and the information you've shared. If you have any further questions or need additional assistance, please do not hesitate to call my office.” This approach conveys empathy, respects the individual's time, and provides an open channel for future communication. It's also important to ensure that you provide your contact details so the individual can get in touch easily.