Final answer:
The steps in processing mail involve sorting, recording, annotating, and delivery.
Step-by-step explanation:
The correct answer is a) Delivery. The steps in processing mail involve sorting, recording, annotating, and delivery. Sorting refers to organizing the mail based on its destination or category. Recording involves keeping a record of all mail that enters the system. Annotating refers to adding any necessary notes or instructions to the mail. Finally, delivery is the step where the mail is transported to its intended recipient.