Final answer:
To respond when someone says "Fumble" for a guest issue, ask for specific details about what went wrong to address and rectify the mistake effectively. This could include asking them to clarify the specific problem, the impact it's having on the guest, or any steps they have already taken to try and address it. By asking these questions, you can gather more details and actively engage in finding a solution.
Step-by-step explanation:
When someone uses the term "Fumble" with respect to a guest issue that requires attention, it typically signifies an error or mistake that has occurred in providing service. The appropriate response to better address the situation would be to ask for specific details about what went wrong. You might say, "Can you explain exactly what happened?" or "What specific issue does the guest have?" by clarifying the guest's concern, you will be in a better position to rectify the mistake and improve the guest's experience.