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Which two metrics appear to be related to Amazon?

A) Customer satisfaction and employee happiness
B) Revenue and employee turnover
C) Stock price and employee satisfaction
D) Profit margin and customer complaints

1 Answer

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Final answer:

Customer satisfaction and employee happiness are the likely metrics related to Amazon, as both can directly influence the company's success and are measurable through the use of questionnaires and Likert scales.

Step-by-step explanation:

The metrics related to Amazon that appear to be connected would likely be customer satisfaction and employee happiness. This is because Amazon is a customer-centric company, and ensuring high satisfaction levels can directly influence its success.

Additionally, employee happiness is often linked to higher productivity and better customer service, which are crucial for a company like Amazon that competes on customer experience. To measure job satisfaction, questionnaires are used and employees typically respond using a Likert scale, which ranges from 'Very satisfied' to 'Very dissatisfied'.

This data reflects how satisfied employees are with various aspects of their work. The information provided doesn't directly correlate Amazon with revenue, employee turnover, stock price, or profit margin in relation to customer complaints or employee satisfaction.

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