Question

In the last minute, a supervisor asks you to attend a team training. Consequently, you need to call a team member to inform them about the next steps that need to be taken for their claim. What would be the appropriate communication steps or information to convey during the call?

Answer 1

When calling a team member to inform them about the next steps for their claim, introduce yourself and explain the reason for the call. Provide clear information about the next steps and use open-ended questions for feedback. Focus on problem-solving and suggest seeking further assistance if needed.

Step-by-step explanation:

1. Introduce yourself and explain the reason for the call.
2. Provide clear and concise information about the next steps that need to be taken for their claim. Use open-ended questions to encourage feedback and understanding.
3. Reiterate what you heard to ensure that you understood each other correctly.
4. Focus on problem-solving rather than blaming.
5. If you cannot resolve the issue, suggest speaking with a supervisor or HR department.