Question

Two guests are starting to argue. What should the server do?

a) Ignore them
b) Ask them to leave
c) Offer to mediate
d) Bring them a complimentary dessert

Answer 1

In this situation, the server should offer to mediate between the two arguing guests.

Step-by-step explanation:

In this situation, the server should choose option c) Offer to mediate. Mediation involves the server actively assisting two arguing guests in finding a solution and understanding each other's perspectives. By listening attentively to both sides, the server can diplomatically suggest compromises or resolution strategies. This approach helps diffuse tension, fostering a peaceful and enjoyable environment for all guests. By demonstrating effective conflict resolution skills, the server contributes to a positive dining experience, ensuring that the guests feel heard and that their concerns are addressed, ultimately enhancing the overall quality of service and maintaining a welcoming atmosphere in the establishment.

Answer 2

In this situation, the server should offer to mediate between the two arguing guests.

Step-by-step explanation:

In this situation, the server should choose option c) Offer to mediate. Mediation involves the server actively assisting two arguing guests in finding a solution and understanding each other's perspectives. By listening attentively to both sides, the server can diplomatically suggest compromises or resolution strategies. This approach helps diffuse tension, fostering a peaceful and enjoyable environment for all guests. By demonstrating effective conflict resolution skills, the server contributes to a positive dining experience, ensuring that the guests feel heard and that their concerns are addressed, ultimately enhancing the overall quality of service and maintaining a welcoming atmosphere in the establishment.

Answer 3

In this situation, the server should offer to mediate between the two arguing guests.

Step-by-step explanation:

In this situation, the server should choose option c) Offer to mediate. Mediation involves the server actively assisting two arguing guests in finding a solution and understanding each other's perspectives. By listening attentively to both sides, the server can diplomatically suggest compromises or resolution strategies. This approach helps diffuse tension, fostering a peaceful and enjoyable environment for all guests. By demonstrating effective conflict resolution skills, the server contributes to a positive dining experience, ensuring that the guests feel heard and that their concerns are addressed, ultimately enhancing the overall quality of service and maintaining a welcoming atmosphere in the establishment.