Question

Which of the following statements is an example of therapeutic communication technique?

a) "You always make the wrong decisions."
b) "I understand that you're feeling upset."
c) "Why can't you just get over it?"
d) "You're being too sensitive."

Answer 1

The therapeutic communication technique from the choices given is 'I understand that you're feeling upset,' which shows empathy and is intended to build patient trust.

Step-by-step explanation:

The example of a therapeutic communication technique from the options provided is b) "I understand that you're feeling upset." Therapeutic communication is a method used by health care professionals to support, educate, and understand their patients. It involves certain verbal and non-verbal skills such as active listening, empathy, and support. When a health professional says, "I understand that you're feeling upset," they acknowledge the patient's feelings and are showing empathy, which can help build a trusting relationship with the patient.

Communicating effectively in challenging situations involves using words and questions very carefully. For instance, asking "Why would you say that in the meeting?" can sound accusatory and provoke defensiveness, whereas asking "Can you explain to me what motivated you to say that in the meeting?" invites explanation and understanding. Such positive communication strategies turn emotional situations into opportunities for learning and growth in any relationship, be it professional, such as with a colleague or supervisor, or personal.