Final answer:
Arbitration and mediation in e-commerce cases involve third-party intervention for dispute resolution.
Step-by-step explanation:
The role of arbitration and mediation in e-commerce cases is third-party intervention for dispute resolution. In e-commerce, when there is a dispute between the buyer and the seller, arbitration and mediation can be used to resolve the issue without resorting to legal action.
Arbitration involves a neutral third party, called an arbitrator, who listens to both parties and makes a decision that is binding. Mediation, on the other hand, involves a neutral third party, called a mediator, who helps the parties reach a mutually acceptable solution but does not make a binding decision.