Final answer:
Option (C), For managing conflict with a coworker, researchers recommend face-to-face communication for its effectiveness in providing immediate feedback, nonverbal cues, and preventing misunderstandings.
Step-by-step explanation:
Researchers recommend face-to-face communication as the most effective channel when managing conflict with a coworker. This is because face-to-face interactions allow for immediate feedback, the conveyance of tone, nonverbal cues, and real-time clarification, helping to prevent misunderstandings. Moreover, situations that are particularly sensitive, such as challenging a grade or negotiating work schedules, are better handled in person where discussion is more likely to be collaborative and misunderstandings can be minimized.
When communicating via email, it is important to compose your message carefully and proofread to ensure the message is conveyed appropriately. However, if the content of the email is extensive, reaching over 200 words, a phone call or an in-person meeting may be more suitable.
This direct communication allows both parties to choose their words carefully, stay calm, listen to the other side of the story, ask open-ended questions, and focus on solving the problem rather than assigning blame.
Choosing the right mode of communication is vital, especially in professional settings. Emails should be professional in format and style, understanding that your business email is the property of your employer. Knowing when to send an email versus making a call is part of effective workplace communication.