Final answer:
The correct answer is option d. The example of optimizing a client relationship in the five-step sales process is analyzing the strategy of upselling and its impact on client satisfaction.
Step-by-step explanation:
The correct example of optimizing a client relationship in the five-step sales process is D. Analyze the strategy of upselling and its impact on client satisfaction. Upselling refers to the practice of offering customers a higher-priced product or service that complements their initial purchase. By analyzing the strategy of upselling, a salesperson can determine how it can be used effectively to enhance client relationships and increase client satisfaction.
An example of upselling would be a salesperson at a restaurant suggesting additional side dishes or desserts to accompany a customer's main course. This not only increases the overall value of the sale but also demonstrates attentiveness to the customer's needs and preferences, ultimately strengthening the client relationship.