Final Answer:
Freeze panes so the first row containing column headings (row 5) on the Support Calls worksheet will remain static when scrolling. Ensure that rows 1-4 are visible.
a) View > Freeze Panes > Freeze Top Row
Step-by-step explanation:
To freeze panes in Microsoft Excel so that the first row containing column headings (row 5) remains static when scrolling, the correct option is a) View > Freeze Panes > Freeze Top Row. This action ensures that when you scroll down through the worksheet, rows 1-4 remain visible, and only row 5, which contains the column headings, stays fixed at the top of the screen.
Option b) Freeze First Column is used when you want to keep the first column visible while scrolling horizontally. Option c) Freeze Panes is a general option that freezes both rows and columns based on the active cell's position. Option d) Split is used to create separate panes within the worksheet, but it doesn't specifically freeze rows or columns.
By selecting View > Freeze Panes > Freeze Top Row, you are indicating that you want the top row to be frozen, ensuring that your column headings are always visible, providing a helpful reference as you navigate through the data. This Excel feature is particularly useful when dealing with large datasets, making it easier to understand and analyze information without losing track of column headers.