Question

According to the violent/aggressive patient standard, what should you do if there is a delay to service?

a. Use physical restraints immediately.
b. Use verbal de-escalation techniques.
c. Wait for law enforcement to arrive.
d. Transport the patient regardless of the delay.

Answer 1

When faced with a delay to service for an aggressive patient, using verbal de-escalation techniques is the recommended standard of care. Physical restraints are a last resort, and assistance from law enforcement may be sought if needed.

Step-by-step explanation:

According to the violent/aggressive patient standard, if there is a delay to service, the appropriate action is to use verbal de-escalation techniques. Physical restraints should only be A last resort after de-escalation attempts have failed and when the patient's behavior poses an immediate physical threat to themselves or others. Furthermore, it is important to maintain a safe environment while awaiting additional support, which may include law enforcement if necessary. The goal is to handle the situation as calmly and safely as possible.