Final answer:
The incorrect statement about business process reengineering is that it cannot be used to improve quality. BPR aims to enhance quality, reduce costs, increase efficiency, and involves radical redesigning of business processes.
Step-by-step explanation:
The statement from the student's question that is NOT true for business process reengineering (BPR) is "It cannot be used to improve quality." In fact, one of the objectives of BPR is to enhance the quality of business processes.
Business process reengineering is a strategy that involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, service, and speed.
The purpose of BPR is to make organizations more efficient and effective by re-evaluating how work is done and making changes to eliminate unnecessary steps, reduce redundancy, and improve quality.
BPR can indeed reduce costs and increase efficiency, which are among its main goals. It involves asking why things are done in a certain way to identify and eliminate inefficient practices and also comprises the redesigning of processes.
Incremental design or enhancements may be part of continuous improvement strategies, but BPR seeks transformational change, often starting from scratch.