Final answer:
To assess training effectiveness, seeking input from both employees and managers is critical as it provides direct insights into the impact of training on performance and productivity. The assessment technique should use observation, surveys, and interviews, reflecting diverse perspectives in the organization.
Step-by-step explanation:
When assessing training effectiveness, it is wise to gather input primarily from employees, the very individuals who undergo training and apply new skills within the organization. Input from managers and supervisors is also crucial as they can provide insights on how well the training translates into improved performance and productivity on the job. The assessment technique should reflect the diverse needs and perspectives within the organization to gauge true effectiveness.
According to the study by Arthur et al. (2003), effectiveness can be measured via immediate response, learning outcomes, behavioral changes observed by supervisors, and business results like productivity. Gathering this data often involves using various techniques such as observation, interviews, and surveys, which can provide a well-rounded view of the training outcomes. The involvement of employees and supervisors in the assessment technique is also supported by the idea that it fosters better understanding and improvement when evaluating discrepancies in performance assessments, such as those seen in 360-degree feedback methods.