Final answer:
To respond effectively to a client exhibiting negative nonverbal cues, one should pay close attention to their body language, adjust their approach, and ensure their own nonverbals are positive and open. Practicing and getting feedback can improve these skills, and it is crucial to make a positive first impression.
Step-by-step explanation:
When you notice a client displaying negative nonverbal cues such as grimacing, fidgeting, and frowning, it indicates that they may be uncomfortable, disagreeing, or disengaged. It's essential to read body language and respond accordingly. Acknowledge the presence of nonverbals by adjusting your approach, whether that means clarifying your points, asking for feedback, or even taking a moment to address any potential concern the client might have. Maintaining eye contact conveys engagement and can help build trust, but be careful not to stare, which can be perceived as aggressive. Equally important is to monitor your own body language, ensuring it reflects openness and attentiveness. Practicing these skills and obtaining feedback through mock interviews can hone your ability to present nonverbal cues that enhance communication. Always remember, the first impression and ongoing nonverbal communication can significantly influence the professional atmosphere in an interview or client meeting.