Final answer:
Ignoring verbal aggression, as mentioned in the presentation, should be corrected as it is not an effective strategy for reducing horizontal violence. Effective interventions include promoting open communication, conflict resolution training, zero-tolerance policies, and building trust through educated and informed staff.
Step-by-step explanation:
The recommendation in the staff nurse's presentation that indicates a need for further teaching is c) Ignoring instances of verbal aggression to avoid escalation. This approach is contrary to effective strategies for reducing horizontal violence in the healthcare setting. Instead, research and experience suggest that acknowledging and addressing incidents of verbal aggression in a constructive way is essential.
Intervention strategies to reduce workplace bullying and horizontal violence should include encouraging open communication among healthcare team members, implementing conflict resolution training for all staff, establishing a zero-tolerance policy for workplace bullying, and fostering a culture of mutual respect. It is also important to provide support and resources to staff, such as having a clear process for reporting issues and ensuring timely and appropriate follow-up.
To effectively manage conflicts and prevent horizontal violence, healthcare facilities need to build trust and ensure that staff are educated on how to respond to and report incidents. This includes setting clear expectations, reinforcing them frequently, and being proactive in dealing with staff turnover and communication challenges.