Final answer:
The claim that DSS aids routine decision-making with predefined procedures is false; rather, DSS are intended for complex, non-routine decision-making situations requiring human judgment and interaction with software systems.
Step-by-step explanation:
The statement that Decision Support Systems (DSS) aid decision-making that is fairly routine and has a predefined procedure is false. Unlike Management Information Systems (MIS) that may support routine decision processes, DSS are typically used to assist in complex decision-making situations where there may not be a predetermined answer or procedure. These systems are designed to incorporate a variety of information sources and are particularly useful when the problems are non-routine and require judgment, evaluation, and insight because they include human-software interactions in complex automated systems.
Additionally, in line with the topic of decision-making quality, as the example of research in human factors psychology suggests, the volume of decisions impacts operator performance within such environments, highlighting the potential role of DSS in mitigating such cognitive constraints and improving decision accuracy.