Final answer:
To deescalate a conflict with a subordinate, communicate in a calm, respectful manner, using open-ended questions and focusing on problem-solving rather than blaming. Actively listen and restate the other party's perspective to ensure understanding. If the conflict remains unresolved, consider involving HR or a supervisor.
Step-by-step explanation:
When dealing with a conflict at work with a subordinate, it is essential to use communication skills to deescalate the situation. First, ensure to choose your words carefully to avoid inflaming the situation further. Stay as calm as possible and make an effort to truly listen to the subordinate's perspective. It's crucial to avoid a confrontational stance; instead, remain open and respectful, indicating that you are not asserting superiority but are there to resolve the issue together.
Engage in the conflict resolution process by asking open-ended questions that invite the subordinate to explain their position or actions. This approach promotes understanding and shows that you are actively engaged in listening. Moreover, paraphrasing and restating what the subordinate has said ensures there are no misunderstandings and that they feel heard. During the conversation, focus on solving the problem, not on placing blame. If the issue persists, it may be necessary to involve a supervisor or HR department.
Finally, remember that having a productive conversation can mend professional relationships and lead to better mutual understanding. Express your thoughts and feelings about the situation without dismissing the other person’s sentiments, and remain open to their feedback. Seeking solutions rather than fixating on issues helps to maintain a positive working environment.