Final answer:
To effectively resolve conflict, it's important to communicate carefully, listen actively, remain open and respectful, and focus on solving the problem rather than assigning blame.
Step-by-step explanation:
To handle and resolve conflict, it's crucial to use strategies that focus on calm communication and understanding. Start by choosing words carefully to avoid escalating tensions. Aim to stay composed and prioritize listening to the other party's perspective. Avoid declaring right or wrong, but rather stay open and maintain a respectful dialogue. Implementing open-ended questions that prompt deeper insight into the other person's views can be helpful.
Restating what the person has said not only confirms your attentiveness but also reduces misunderstandings, thus having an affirming effect on the conversation. Concentrate on finding a solution rather than assigning blame. If the conversation becomes too overwhelming, it's appropriate to engage a supervisor or HR department for assistance. Remember that managing conflicts effectively takes practice and can benefit from ongoing learning through professional development opportunities.
Throughout the conversation, it's important to not impose authority, but to express humility and openness through phrases like "it seems that" or "I may be wrong, but." These conversational techniques facilitate a constructive discussion and enable both parties to work through the conflict towards a mutual understanding and resolution.