Final answer:
To remain calm during a call with a disliked coworker, carefully choose respectful language, actively listen, and ask open-ended questions to focus on problem-solving. If necessary, escalate the issue to a supervisor or HR. Always maintain a positive demeanor and speak clearly.
Step-by-step explanation:
Being calm on a call with a coworker you dislike involves maintaining a professional demeanor and focusing on clear communication. Choose your words carefully, avoiding inflammatory language and staying open and respectful. It's crucial to listen actively, showing that you're engaged by restating what the other person has said. This affirms that you are attentive and helps prevent misunderstandings.
Engage in the conversation by asking open-ended questions and concentrating on solving issues rather than assigning blame. If the call doesn't lead to conflict resolution, consider involving a supervisor or HR. In all interactions, project a positive attitude, and be mindful of the words you use, as they can either escalate or de-escalate a situation. Speak slowly and clearly to ensure that your points are understood, and remember that emails can sometimes be misconstrued, so pick up the phone when complex issues arise.
Understanding organizational savvy is also beneficial for navigating workplace relationships. Engage with coworkers on neutral topics and demonstrate a willingness to learn from each other, as this can help build bridges and improve the overall work culture.