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A pharmacy technician fills a prescription for a new client. Since the client is new, the pharmacy technician sets up a patient profile on the computer. The technician politely asks the client for contact information and about any allergies, which are recorded into the computer. Which of the Knowledge areas is the pharmacy technician using in this scenario?

Check all that apply.
A)customer and personal service
B)mathematics
C)computers and electronics
D)clerical
E)medicine and dentistry

1 Answer

4 votes

Final answer:

The pharmacy technician uses knowledge areas of customer and personal service and computers and electronics when setting up a new client's profile and recording contact details and allergies.

Step-by-step explanation:

When a pharmacy technician sets up a patient profile and records contact information and allergies for a new client, the knowledge areas being utilized are primarily customer and personal service and computers and electronics. Customer service skills are employed as the technician communicates with the client and collects their personal information in a professional manner.

Knowledge of computers and electronics is necessary to input this data into the computer system effectively and accurately. While not directly involved in this particular scenario, knowledge of medicine and dentistry is also critical for pharmacy technicians as they must understand the effects of drugs and allergies to perform their job effectively. The scenario does not explicitly require the use of mathematics or clerical skills, which could be more associated with counting pills, insurance billing, or managing inventory than profile setup.

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