Final answer:
Supervisors can help correct insensitive comments by listening, asking open-ended questions, providing sensitivity training, and focusing on problem-solving without blaming. They should ensure a respectful dialogue and avoid exacerbating the situation with authoritative language.
Step-by-step explanation:
Supervisors can play a pivotal role in addressing insensitive comments in the workplace by choosing words carefully and fostering a calm and respectful environment. It's essential to listen actively and ask open-ended questions to understand the perspective behind the comments, thus creating a platform for constructive dialogue. Additionally, emphasizing the importance of sensitivity training, and approaching the situation with an educational perspective can repair wounded feelings and lead to greater mutual understanding.
Supervisors should focus on solving the problem rather than assigning blame, which may involve seeking guidance from Human Resources if necessary. By restating what was said to clarify and affirm the conversation, supervisors demonstrate active listening. It is also beneficial to invite feedback and reflect upon it to prevent further issues, maintaining a balance between communicating with assertiveness and humility to avoid a polarized conversation.