Final answer:
Selena's dissatisfaction with Sears' delivery service could be due to the delayed delivery time, inconvenience, or receiving inaccurate information from the salesperson. Specific details about the delivery schedule are essential to pinpoint the source of dissatisfaction.
Step-by-step explanation:
Selena's dissatisfaction with Sears' delivery service resulted from a situation where the delivery of the refrigerator did not meet her expectations. This could be due to several issues such as a delay in delivery, delivery at an inconvenient time, or inaccurate information provided by the salesperson. To understand Selena's specific issue with the service result, we need to refer back to the delivery schedule of Richard's Furniture Company, which delivers furniture from 10 a.m. to 2 p.m. If the refrigerator was delivered after this time frame, for example after 3:00 p.m., it would be a valid reason for dissatisfaction. Moreover, if the delivery was promised on a Thursday but occurred on a Friday, or if the salesperson gave her accurate information that turned out to be false, these could also be sources of her dissatisfaction.