Question

The inconsistent front desk clerk behaviors experienced by Kenta and Sawako resulted from:

1) Different training programs for front desk clerks at the St. Louis Hilton and the Boston Hilton
2) Personal preference of the front desk clerks at the St. Louis Hilton and the Boston Hilton
3) Management policies at the St. Louis Hilton and the Boston Hilton
4) The location of the St. Louis Hilton and the Boston Hilton

Answer 1

The inconsistent front desk clerk behaviors can be attributed to different training programs, personal preferences, and management policies at the two hotels.

Step-by-step explanation:

The inconsistent front desk clerk behaviors experienced by Kenta and Sawako resulted from a combination of factors, including:

1. Different training programs: The front desk clerks at the St. Louis Hilton and the Boston Hilton may have received different training programs, leading to variations in their behaviors and customer service skills.
2. Personal preference: The front desk clerks at each hotel may have different personal preferences in how they approach their job duties, resulting in inconsistent behaviors.
3. Management policies: The management policies at the St. Louis Hilton and the Boston Hilton could differ, leading to variations in the expectations and behaviors of the front desk clerks.

These factors contribute to the inconsistent experiences encountered by Kenta and Sawako at the two hotels.