Final answer:
Hartsfield-Jackson's management has implemented a reservation system to better manage parking customer expectations, akin to the strategic move by a lunch-hour manager who resolved line-up issues with floor markings for efficiency.
Step-by-step explanation:
By instituting the GoldParker System, Hartsfield-Jackson's management has implemented a reservation system to manage customer expectations. This innovative approach mirrors the action taken by the lunch-hour manager at Gavi's Fast Food Restaurant, who addressed customer complaints about confusing line-ups by introducing clear floor markings for cash registers. Similarly, by providing a parking reservation system, management at Hartsfield-Jackson has improved the customer experience, mitigated congestion, and enhanced the overall efficiency of the parking situation, rather than increasing fees or limiting spaces.