Final answer:
Viewing conflict as an opportunity during unpleasant conversations is generally true and can lead to personal growth and improved relationships. The approach and management of conflict are critical in determining the outcome of such conversations.
Step-by-step explanation:
The statement that during unpleasant conversations, you should view conflict as an opportunity is generally true. Conflict can be seen as a chance for growth, learning, and innovation within a team or relationship. It's not so much the occurrence of conflict that can be problematic, but rather how it is managed by the individuals involved. A productive, bridge-building conversation can repair hurt feelings and lead to greater mutual understanding. Considering the words used and the questions asked is crucial. For instance, rephrasing a question more positively can significantly alter the tone of the conversation and lead to a more constructive outcome. Moreover, managing conflicts effectively often involves metacognition to recognize the source of strong emotions and find ways to address them. Frustration with a situation may also be diminished by adopting a long-term positive perspective and recognizing that 'this too shall pass.' Therefore, viewing conflicts as opportunities can be beneficial in both personal growth and maintaining positive working relationships.