Final answer:
Reflecting in communication involves processing and mirroring back the content and feelings, not just repeating words. It's about showing understanding and empathy, rather than just parroting back what was said.
Step-by-step explanation:
The statement 'Reflecting means repeating back what you have heard' is false. Reflecting, in a communication context, involves processing and mirroring back the content and feelings of what someone has said, not simply parroting the words. It's a way to show that you have understood the message by summarizing or rephrasing it while also expressing empathy. For example, if someone says, 'I'm overwhelmed with work,' reflecting could be, 'It sounds like you have a lot on your plate and it's causing you stress.'