Question

When Molly and her family visited Disney World last month, she was amazed that every staff member she talked to was able to answer her question regardless of whether it was about a hotel, restaurant, parade time, or fireworks display. She was very impressed. Which type of excellence does this represent?

Answer 1

The type of excellence demonstrated by every staff member at Disney World being able to answer any question regardless of the topic is called customer service excellence.

Step-by-step explanation:

The type of excellence demonstrated by every staff member at Disney World being able to answer any question regardless of the topic is called customer service excellence. Customer service excellence is when employees consistently provide exceptional service to customers and meet or exceed their expectations. In this case, it shows that Disney World has a strong focus on ensuring their staff is knowledgeable, helpful, and well-trained to provide a great experience for visitors.

Disney World sets high standards for their employees and provides extensive training to ensure they are equipped with the knowledge and skills to answer a wide range of questions and provide assistance in various areas. For example, staff members go through orientation programs, attend regular training sessions, and have access to detailed information about the park's services, attractions, and operational details.

This type of customer service excellence is essential for creating positive experiences and building customer loyalty. By consistently delivering exceptional service, Disney World fosters a positive reputation and encourages visitors to return and recommend the park to others.