Question

A help desk can provide service to users by performing all of the following tasks, except for __________?

1) Answering user queries
2) Troubleshooting technical issues
3) Providing software training
4) Managing network security

Answer 1

Among the tasks listed, managing network security is generally not a responsibility of a help desk, as it is handled by specialized IT security personnel.

Step-by-step explanation:

A help desk can perform a wide range of tasks to assist users with technology-related issues. However, among the options provided, managing network security is generally not a task for a help desk team. While they do handle resolving technical issues, and can offer assistance in answering user queries and providing software training, network security management is typically handled by a specialized IT security team. This team is dedicated to protecting the organization's networks and systems from security breaches, which is a different focus from the user support services provided by a help desk.