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Alicia is leading a task force on increasing customer satisfaction. She takes the time to learn about her teammates' views and suggestions and incorporates their input into her final decision. What is Alicia's approach to leading the task force?

1) Authoritarian
2) Democratic
3) Laissez-faire
4) Autocratic

User Topper
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1 Answer

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Final answer:

Alicia is exercising a democratic leadership style by valuing her teammates' suggestions and aiming for consensus in decision-making to increase customer satisfaction.

Step-by-step explanation:

Alicia is leading a task force on increasing customer satisfaction by taking the time to learn about her teammates' views and suggestions and incorporates their input into her final decision. This approach is characteristic of a democratic leadership style. Democratic leaders encourage group participation, build consensus before choosing a course of action, and are common in scenarios where group input is highly valued. While they might risk slowing down the decision-making process due to the time it takes to build consensus, they are often well-liked and can be very effective in the right circumstances.

User Ole Borgersen
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