Final answer:
The true statement about rework is that it is a process of fixing defects in a product or service, aimed at ensuring quality and customer satisfaction.
Step-by-step explanation:
The statement that is true concerning rework is: 1) Rework is a process of fixing defects in a product or service. Rework involves correcting or remediating products that do not meet quality standards or specifications. It is an effort to make the product/service comply with the requirements and ensure it provides the intended value to the customer. Rework can increase production costs and time, but it's crucial for maintaining product quality and customer satisfaction. It does not involve creating new defects, inspecting defects without action, or ignoring defects; these options do not align with the goal of rework.Rework is a process of fixing defects in a product or service. It involves correcting errors or flaws that were identified during the initial production or inspection process. Rework is essential for ensuring quality and customer satisfaction, as it helps to eliminate any issues that may arise with the product or service.