Question

A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. What was the reason for increasing the repair staff?

1) To reduce the repair time
2) To increase customer satisfaction
3) To handle more repair requests
4) To improve the quality of repairs

Answer 1

The computer repair shop increased staff by 10 percent with the primary goal of reducing repair times, which in turn should lead to increased customer satisfaction and the capacity to handle more repair requests. This strategy aligns with general business practices to improve efficiency.

Step-by-step explanation:

The computer repair shop increased its staff by 10 percent primarily to address the issue of lengthy repair times, which likely resulted in several interconnected goals:

1. To reduce the repair time, as more staff means more hands to work on repairs, potentially speeding up the process.
2. To increase customer satisfaction by delivering repairs more promptly, which is a direct consequence of reduced waiting times.
3. To handle more repair requests, since additional staff can manage a higher volume of repairs simultaneously.
4. To improve the quality of repairs, although this is not explicitly mentioned, more staff could also contribute to more focused and detailed work.

Increasing staff to tackle higher demand or reduce service times is a common business strategy, as seen in the referenced scenario with Gavi's Fast Food Restaurant. By improving the workflow through better line management, they were able to serve customers more efficiently and reduce the lunch-hour manager's stress. Similarly, the computer repair shop's increase in staff is aimed at improving their operational efficiency.