Final answer:
The repair shop is assessing customer satisfaction by inquiring about staff behavior, cleaner condition upon return, and store location accessibility.
Step-by-step explanation:
The vacuum cleaner repair shop is collecting feedback on customer satisfaction measurements. By inquiring about the friendliness and courtesy of the staff, the cleanliness of the returned cleaner, and the ease of finding the new store location, the shop is assessing the level of satisfaction among its customer base which can directly impact customer loyalty and the company's reputation.
This approach reflects an interest in understanding the customer's overall experience and identifying areas for potential improvement to maintain a positive business relationship.