Final answer:
Agent intelligence for case management is a type of AI used in customer service to enhance the effectiveness of case management by providing recommendations, automating tasks, and suggesting actions to resolve customer inquiries.
Step-by-step explanation:
The most accurate answer is C. A type of artificial intelligence used in customer service. Agent intelligence is the application of AI technologies to aid customer service agents in managing and resolving cases more effectively. It entails using machine learning and other cognitive computing technologies to provide agents with recommendations, automate routine tasks, and suggest next best actions.
For example, an intelligent system might suggest responses based on similar previously resolved cases or even automate responses in certain cases. This technology is particularly valuable in dense customer service environments, where the volume of inquiries can be overwhelming and the demand for quick resolution is critical.