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Can agents reject cases assigned to them in AWA? A) Yes B) No C) Only if the case is in the Resolved state D) Only with supervisor approval
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Can agents reject cases assigned to them in AWA?

A) Yes
B) No
C) Only if the case is in the Resolved state
D) Only with supervisor approval

User Silexcorp
by
8.2k points

1 Answer

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Final answer:

Agents can reject cases assigned to them in AWA if the case is in the Resolved state and with supervisor approval.

Step-by-step explanation:

In AWA, agents can reject cases assigned to them, but there are certain conditions that need to be met. Agents can reject a case if the case is in the Resolved state and only with supervisor approval. Agents cannot reject cases that are not in the Resolved state or without supervisor approval.

User Luckyrat
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