Question

An assistive personnel (AP) tells a charge nurse that it is unfair that they have to take care of all the clients who are incontinent. Which of the following responses should the charge nurse make?

A) Acknowledge the AP's feelings and agree that the assignment is unfair.
B) Inform the AP that their role involves caring for all clients, including those who are incontinent.
C) Reassign the incontinent clients to other staff members to alleviate the AP's workload.
D) Discuss the AP's concerns and work together to find a solution that distributes responsibilities more equitably.

Answer 1

The charge nurse should collaborate with the AP to address concerns and find a fair solution that distributes responsibilities more equitably, promoting teamwork and morale.

Step-by-step explanation:

The charge nurse should respond by stating, "D) Discuss the AP's concerns and work together to find a solution that distributes responsibilities more equitably." This approach acknowledges the AP's feelings without immediately agreeing that the assignment is unfair, which maintains a professional demeanor. It is important that all staff members feel their workload is reasonable and that they are being treated fairly. Working together to find a solution not only addresses the immediate concern but also promotes teamwork and better morale.