Question

The medical assistant (MA) listens carefully as the patient describes the reason for the office visit. Then, the MA uses her own words to restate what the patient said and asks if that is correct. What phrase best describes this process?

A) Medical transcription
B) Summarization
C) Clarification
D) Reflective listening

Answer 1

The phrase that best describes the process is Reflective listening.

Step-by-step explanation:

The phrase that best describes the process in which the medical assistant (MA) restates what the patient said and asks if it is correct is Reflective listening.

Reflective listening is a communication technique where the listener repeats or paraphrases the speaker's words to demonstrate understanding and to clarify any misunderstandings. This process helps the medical assistant ensure that they accurately understood the patient's reason for the office visit.

Reflective listening is an important skill in healthcare settings as it promotes empathy, effective communication, and patient-centered care.