Question

Your veterinarian is on her lunch break, when a client calls and demands to speak with her. Which of the following is the most appropriate response?

a. Politely inform the client that the veterinarian is on a break and offer to take a message.
b. Immediately interrupt the veterinarian's break and connect the call.
c. Tell the client that the veterinarian is busy and will return the call later.
d. Transfer the call to another staff member.

Answer 1

The most appropriate response is to politely inform the client that the veterinarian is on a break and offer to take a message.

Step-by-step explanation:

The most appropriate response in this situation would be to politely inform the client that the veterinarian is on a break and offer to take a message. It's important to respect the veterinarian's break time and prioritize their well-being. By offering to take a message, the client's needs can still be acknowledged and addressed when the veterinarian becomes available.