Final answer:
The answer is false. Being uncooperative and making comments directed towards finding a solution to the problem hinders the collaborative effort to resolve the issue.
Step-by-step explanation:
The answer to the question is b) False.
The statement is incorrect because when a person is uncooperative and makes comments directed towards finding a solution to the problem, it hinders the collaborative effort to resolve the issue. Cooperation and open-mindedness are essential for problem-solving.
For example, if a customer is uncooperative and refuses to listen to suggestions or alternative solutions, it becomes difficult to find a resolution. In such situations, it is important to maintain a calm and professional demeanor and try to address the customer's concerns by providing clear explanations and options.