Final answer:
The medical assistant should acknowledge the patient's concern when they demand an explanation for being terminated from the practice. This approach is professional and respectful without escalating the situation.
Step-by-step explanation:
When a patient who was recently terminated from the practice demands an explanation, the medical assistant should take a professional approach. Among the options provided, the most appropriate action is to acknowledge the patient's concern. By doing so, the assistant maintains a professional demeanor while also showing respect for the patient's feelings. It's important to listen actively, communicate politely, and ensure that the conversation remains as calm and constructive as possible. It is not appropriate to dissociate from the conversation, as it may escalate the patient's frustration. Sympathizing with the patient or defending the provider's decision can lead to further confrontation or misunderstandings. Instead, the assistant should aim to provide the patient with information on how to obtain their medical records and guide them on the next steps they should take concerning their healthcare.