Question

Concerning the product component model, in which specific component should management focus on improvements to address issues related to the lack of regular maintenance of automobiles in some countries, leading to consumer dissatisfaction and anger with manufacturers?

Answer 1

Management should focus on after-sales support and service components, and enhance product quality and durability to resolve issues with automobile maintenance, leading to increased customer satisfaction.

Step-by-step explanation:

Concerning the product component model, management should focus on improvements in the after-sales support and service component to address issues related to the lack of regular maintenance of automobiles. This could involve creating more accessible service locations, developing better maintenance schedules, and ensuring the availability of spare parts. Moreover, they should also consider enhancing the quality and durability of the product to reduce the need for frequent repairs and to extend the lifespan of their automobiles, leading to higher consumer satisfaction. A focus on robustness in manufacturing design may contribute to making the vehicles more maintenance-friendly. Management strategies should encompass the development of a customer-centric approach that includes a strong emphasis on the reliability and longevity of the product, as well as improved customer service experiences.