Question

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service for the organization's customers.

A) Human
B) Technical
C) Conceptual
D) Empirical

Answer 1

Technical skills are crucial for first-line managers due to their direct involvement in managing day-to-day operations and providing training and support in the specific tasks their teams carry out.

Step-by-step explanation:

Technical skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service for the organization's customers. First-line managers are typically responsible for day-to-day management and require a strong understanding of the specific tasks and processes their teams engage in. Their role involves direct supervision of operations and employees, which necessitates a detailed technical understanding of the work done. Moreover, these managers often provide training and technical support for their staff, reinforcing the importance of technical skills in their role.

In contrast, human skills are essential for managing and interacting with teams, while conceptual skills are crucial for more senior managers who are involved in strategic planning. First-line managers work closely with employees and have a direct impact on production efficiency and the quality of the output. Therefore, aligning with McGregor's Theory X approach, a focus on the hands-on and practical aspects of management is emphasized for those in first-line positions, considering the need for a close watch on productivity and task completion.