Final answer:
Michael requires interpersonal skills to discuss a complaint with the human resources manager, which involves effective communication and understanding individuals in a delicate situation. Option B is correct.
Step-by-step explanation:
When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires interpersonal skills. This managerial skill encompasses the ability to effectively communicate, understand, and interact with other individuals.
In this scenario, Michael must navigate a potentially delicate situation that involves listening to concerns, addressing the complaint in a professional manner, and working towards a resolution that is satisfactory for all parties involved.
Interpersonal skills are part of the transferable skills that employers seek across various job settings. People who possess these skills can apply their abilities to a wide range of situations, contributing to multiple tasks and fostering productive working environments. Dealing with this complaint effectively can enhance employee trust, create a collegial working relationship, and ultimately contribute to making the organization a better place to work.