Question

A nurse is interviewing an American Indian client who has come to the clinic for a follow-up visit. The nurse notices that the client does not make eye contact and speaks while looking down. How should the nurse respond?

a) Respect the client's communication style
b) Instruct the client about proper eye contact
c) Insist on direct eye contact for effective communication
d) Report the behavior to the supervisor for guidance

Answer 1

The nurse should respect the client's communication style to create a supportive and trusting environment.

Step-by-step explanation:

The most appropriate response by the nurse is:

a) Respect the client's communication style

In various cultures, including some Native American or American Indian cultures, direct eye contact might not be customary or might be seen as a sign of respect or attentiveness to the speaker. Therefore, respecting the client's communication style is crucial in establishing rapport and demonstrating cultural sensitivity. It's essential to avoid misinterpreting cultural differences as rudeness or lack of interest. The nurse should adapt to the client's preferred communication style to facilitate effective interaction and build trust, ensuring the client feels comfortable and respected during the visit.