Final answer:
When a medical assistant has a complaint about their supervisor, it's recommended to address it with the supervisor first, then the Human Resources department if unresolved, and consult legal counsel if necessary.
Step-by-step explanation:
If a medical assistant has a complaint about a direct supervisor, the best initial course of action is often to address the concern directly with the supervisor. If the issue cannot be resolved at this level or it is not appropriate to discuss it directly with the supervisor, for example in cases of harassment or if the supervisor is the one causing the problem, the medical assistant should then consider taking the issue to the Human Resources department. Human Resources is equipped to handle a variety of workplace issues confidentially and professionally. It is important to follow the company's established procedures for filing complaints. Consulting Legal counsel may become necessary if the issue involves legal matters or if it escalates beyond the capabilities of the Human Resources department to resolve. Discussing the matter with a colleague can provide support but they may not have the authority or ability to address the issue formally.