Question

*What interventions will a nurse manager implement when coaching a newly licensed nurse regarding the way a patient's complaint was handled? (Select all that apply)

A. Ask, "What will you do differently the next time this situation occurs?"
B. Begin the discussion with a personal interpretation of the situation
C. Focus on how to achieve the "ideal situation"
D. Approach the conversation in a nonjudgmental fashion
E. Use close ended questions to help focus the conversation on the situation

Answer 1

A nurse manager coaching a newly licensed nurse on handling patient complaints may implement interventions such as asking about future actions, using a nonjudgmental approach, and using close-ended questions to focus the conversation.

Step-by-step explanation:

When coaching a newly licensed nurse regarding the way a patient's complaint was handled, a nurse manager may implement several interventions:

1. Ask, 'What will you do differently the next time this situation occurs?': This helps the nurse reflect on their actions and come up with a plan to improve their response.
2. Approach the conversation in a nonjudgmental fashion: This creates a safe and supportive environment for the nurse to discuss their handling of the complaint without feeling judged.
3. Use close-ended questions to help focus the conversation on the situation: Close-ended questions can help guide the discussion and bring attention to specific aspects of the complaint handling.