Final answer:
Activities performed by staff architects can be classified as value-added or non-value-added based on their contribution to customer value.
Step-by-step explanation:
The activities performed by staff architects can be classified as either value-added or non-value-added. Value-added activities are those that directly contribute to the creation of a product or service that customers are willing to pay for. Examples of value-added activities in the context of an architectural firm may include designing new buildings, creating detailed plans, or providing consultations to clients.
Non-value-added activities, on the other hand, do not directly contribute to the creation of value for the customer. These activities do not change the form, fit, or function of the product or service and are therefore considered to be wasteful or unnecessary. In the case of the architectural firm, non-value-added activities may include excessive paperwork, redundant meetings, or unnecessary administrative tasks.
Based on this understanding, you can classify the activities performed by staff architects as either value-added or non-value-added, depending on their contribution to the creation of value for the customers of Pine and Danner architectural firm.