Question

At the conclusion of his visit, Herman decides to go to the Pharmacy to pick up his new prescription. Entering the Pharmacy, he notices a new kiosk and asks the Technician for assistance. She waves him to a seat, never taking her eyes off her cell phone. What is wrong with this scenario? (Select all that apply)

A) Herman didn't attempt to try the kiosk without asking for assistance
B) The Technician's unwillingness to assist the customer
C) The Technician does not acknowledge Herman with eye contact
D) A lack of responsiveness from the Technician

Answer 1

In this scenario, there are multiple things that are wrong - Herman didn't attempt to try the kiosk, the technician was unwilling to assist, there was a lack of eye contact and responsiveness from the technician.

Step-by-step explanation:

In this scenario, there are multiple things that are wrong. First, Herman didn't attempt to try the kiosk without asking for assistance. It is always a good idea to explore new technologies and tools before seeking help. Second, the technician's unwillingness to assist the customer is an issue. As a service provider, it is important to be attentive and helpful to customers. Third, the technician does not acknowledge Herman with eye contact. Eye contact is a basic form of communication and can make the customer feel respected and attended to. Finally, a lack of responsiveness from the technician is also a problem. Customers should be acknowledged and their needs should be addressed promptly.