Question

A PCT is assigned to a new patient. Which of the following actions should the PCT take when meeting a patient for the first time?

A) Introduce themselves and explain their role.
B) Quickly complete the necessary tasks without conversation.
C) Assume the patient's preferences based on the chart.
D) Minimize eye contact to respect the patient's privacy.

Answer 1

When meeting a patient for the first time, the PCT (Patient Care Technician) should take the following action:

A) Introduce themselves and explain their role.

Introducing oneself and explaining their role is an important first step in establishing rapport and building trust with the patient. It helps create a positive and comfortable environment for the patient. By introducing themselves, the PCT can also confirm they are the intended healthcare provider and ensure the patient feels acknowledged and respected. This can help the patient feel more comfortable and confident in the care they are receiving. After introducing themselves, the PCT can proceed with other necessary tasks while continuing to communicate with the patient and addressing any concerns they may have.

Answer 2

The correct action for a Patient Care Technician when meeting a new patient is to introduce themselves and explain their role to establish trust and rapport. Effective communication and clear information are key elements in patient-centered care.

Step-by-step explanation:

When a Patient Care Technician (PCT) is assigned to a new patient, the most appropriate action to take when meeting the patient for the first time is: A) Introduce themselves and explain their role. This initial interaction is crucial in establishing a rapport and trust between the patient and the caregiver. It's the PCTs responsibility to put the patient at ease, communicate effectively, and provide clear information about the care they will be assisting with. Skipping introductions and explanations, assuming patient preferences, or minimizing eye contact would not facilitate a good relationship with the patient nor is it considered best practice in patient-centered care.