Final answer:
A pharmacy technician should make eye contact when greeting patients, carefully use the patient's name, and avoid asking personal questions or teasing them to ensure professional and respectful patient interactions.
Step-by-step explanation:
When greeting patients, a pharmacy technician should always strive to make eye contact. This simple action demonstrates attentiveness and respect for the patient. Furthermore, it's important to use the patient's name carefully in order to strike a balance between personalization and privacy. However, the technician should avoid asking personal questions or teasing patients about past events such as forgetting to pick up a prescription, as these behaviors can be unprofessional and potentially embarrassing for the patient. Instead, maintaining a professional demeanor, being respectful, and ensuring the patient feels comfortable are key aspects of high-quality patient care.